Richard, or Rick, Smith is the Chief Executive Officer or Securus Technologies. He joined this Dallas, Texas-based firm in June 2008. Securus Technologies was formed in 2004 after two leading corrections industry companies merged, Evercom and T-Netix. Rick Smith was selected as the ideal leader of Securus Technologies due to his career background in management, involvement in the technology industry, and educational background.
Before joining Securus Technologies, Rick Smith was the CEO of Eschelon Telecom, Inc., a company in the telecommunications industry. While at Eschelon Telecom, he grew the company’s annual revenue from $30 million to over $350 million a year. He also successfully held the company’s IPO in 2005 which is when it went public. He worked for several years at Global Crossings, now called Frontier Corporation. He was this company’s longtime Vice President of Financial Management. Visit Bloomberg to know more about Rick.
Rick Smith’s years of work in an executive level position as well as his work in the telecommunications industry made him a great choice to lead Securus Technologies. Among the products and services they offer to the correctional industry are phone technologies. Securus Technologies monitors calls that are going into and out of correctional facilities in order to keep prisoners and staff safe as well as the general public. Using Securus Technologies monitoring software, many crimes have been uncovered as well as the existence of contraband in the prison system.
Securus offers a huge variety of technological tools to both correctional facilities and law enforcement departments across the United States and Canada. Rick Smith as said that, on average, his team at Securus Technologies releases about one tool every week. These technologies are used to prevent and solve crimes. His leadership and willingness to invest heavily in new tools has resulted in Securus Technologies becoming the leading provider of security tools in North America.
Recently, Rick Smith also invested in a new, award-winning call center. His call center has an excellent rate of swiftly answering phones and resolving issues on the first call. The call centers handle sensitive issues as oftentimes the calls are from the loved ones of people in prison. Rick Smith as seen to it that the customer service staff is trained for this and handle calls in a compassionate manner. The staff is also called by people in law enforcement and correctional institutions who need help with a technology and the best way to use it.
Rick Smith earned his degree in engineering from the State University of New York at Buffalo, and his Master’s in Engineering from the State University of New York. He furthered his education by attending the University of Rochester, earning his Masters in Business Management.